Privacy Policy

This Privacy Policy outlines the practices regarding the collection, use, and disclosure of personal information by HotStreak, an online casino operating under the licenses of the UK Gambling Commission (UKGC) and the Gibraltar Gambling Commissioner. We are committed to protecting the privacy and security of our players’ personal information and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

HotStreak collects various types of information to provide our services effectively. This information includes:

• Registration Data: When you create an account, we collect personal information such as your name, address, date of birth, and contact details.
• Payment Details: We collect payment information to process transactions, including credit or debit card details and other financial data relevant to deposits and withdrawals.
• Technical Logs: We gather technical data, including your IP address, browser type, device information, and access times. This information helps us maintain our services and improve user experience.
• Cookies: HotStreak utilizes cookies for various purposes, including enhancing site functionality and user experience. Please refer to our Cookie Policy section for detailed information.

Purpose of Data Usage

The personal information we collect is used for several purposes, including but not limited to:

• Account Management: To create, manage, and maintain your account, including verifying your identity and age during the registration process.
• Marketing Communication: With your consent, we may use your contact information to send promotional materials, newsletters, and updates about our services.
• Anti-Fraud Checks: We employ your data to prevent fraudulent activities and to ensure the integrity of our gaming environment.
• AML Compliance: HotStreak is committed to adhering to anti-money laundering regulations, which requires us to collect and process relevant data to identify and report suspicious activities.
• KYC Procedures: To comply with Know Your Customer regulations, we must verify the identity of our players before allowing withdrawals or certain transactions.

Data Sharing

HotStreak may share your personal information under the following circumstances:

• Payment Providers: Your data may be disclosed to payment processors to facilitate transactions and manage deposits and withdrawals.
• Verification Partners: We may share your information with third-party verification services for identity verification and fraud prevention purposes.
• Regulatory Authorities: We are obligated to disclose information to regulatory authorities such as the UK Gambling Commission and the Gibraltar Gambling Commissioner where required by law.

User Rights

As a player, you have certain rights concerning your personal data. These rights include:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to certain legal obligations that may require us to retain specific information.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data in specific circumstances.

To exercise any of these rights, you can contact our support team.

Cookie Policy

HotStreak uses cookies to enhance user experience and site functionality. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences or filling forms.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by providing information about areas visited, time spent on the site, and any issues encountered. This data is used to improve our website’s performance and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

HotStreak takes data security seriously and employs appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or damage. We regularly review our security practices to ensure the safety of your data in line with industry standards.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by updating the date at the top of this policy. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can reach out to our support team for assistance. We are committed to addressing your inquiries and ensuring your privacy rights are respected.

This Privacy Policy is effective as of the date indicated at the top. By using our services, you accept the terms of this policy and consent to the processing of your personal data as described herein.